Refund and Returns Policy


Return Policy

Thank you for shopping at Happy Occasions. We appreciate your business and want you to be completely satisfied with your purchase. However, it’s important for our customers to understand the nature of our digital products.

Digital Download Returns

All products available in our shop are digital downloads. Due to this nature, we do not offer refunds or exchanges once a purchase has been made. When you purchase a digital product from us, you are granted immediate access to edit and download the item using Canva, and as such, it cannot be returned.

Editable Templates

Our editable templates give you the flexibility to customize the design to suit your needs. We encourage you to review your order carefully before purchasing, as all sales are final. If you encounter any issues or have questions about editing your template, our customer support team is here to assist you to ensure you can make the most of your purchase.


Orders cannot be canceled once they have been processed due to the immediate access provided to the digital content.

Customer Satisfaction

While we cannot accept returns, we are committed to your satisfaction. If you experience any problems with your order or have difficulty using Canva to edit your templates, please contact us immediately at We are dedicated to providing support and will work with you to address any concerns.

By making a purchase with Happy Occasions, you acknowledge that you have read, understood, and agreed to these terms.

Need help?

Contact us at for questions related to refunds and returns.